Orders & Payments
Please notice that there is no need to open a ticket, place a new order or send us a proof of payment. Simply wait for completion of our verification. When your payment is recorded you will receive an email with all information you need to start using your product.
We invite you to renew your product before expiration date to avoid service interruption. Payments are verified manually and when they occurr outside business hours they can be verified the next business day. This could cause a delay in the renewal of your product.
If you are no longer interested to renew your product simply ignore our reminders. The module will stop working at its expiration date.
We invite you to use this option only when it's strictly necessary and only if the problem is caused by a design flaw. The penalty for the improper use of emergency support is the cost of a priority ticket plus 5.00 €. We don't want to monetize on emergency requests but we must make sure that this option isn't used to bypass waiting times.
With that being said keep in mind that we will ignore all incoming calls and messages from these communication tools. Please don't think this means we don't want to speak you. It's just an inefficient way to handle support requests. We prefer to use these tools when we work on custom projects or when necessary.
Software development is a time consuming activity that we take very seriously. We embraced agile methods of software development to emphasize rapid and frequent releases so that with time our modules become better and better.