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In past it was possible to get the open source but this lead to fragmentation since everyone was creating a "fork" of our modules. It was becoming impossible to provide support and this was also affecting our ability to deliver updates. For these reasons we make no exception to this rule.
Orders & Payments
Be advised that from time to time we perform manual validations. Payments sent outside business hours will be verified the next business day (a business day is a day other than Saturday, Sunday or public holiday). This could cause a delay in the activation of your order. If it occurs, simply wait. You don't need to open a ticket, place a new order or send us a proof of payment.
We invite you to renew your product before expiration date to avoid service interruption especially if you're sending the payment with Wire transfer that usually takes 2-3 days to complete. If you are no longer interested in renewing, simply ignore our reminders. The module will stop working at its expiration date.
We do read all messages and take appropriate actions but we underline that response is not guaranteed. We release frequent updates and describe in detail all new features and fixes in changelogs listed below:documentation for walkthroughs and answers. Don't forget to join feature requests section.
The repeated and improper use of this feature can result in a penalty of 20.00 €. We don't want to monetize on emergency requests but we must make sure that this option isn't used to bypass waiting times.