We verify all payment manually to make sure of the correctness of the transactions. If you sent a payment outside business hours we will be able to verify it next morning. This could cause a delay in the activation of your order. In any case there is no need to open a ticket sending us proofs of payment. Simply wait for completion of our verification.
We want our customers to take informed decisions before they purchase any of our products. To this end we have organized this website to give you precise information. In any moment you can open a ticket to request more details or a live demo on our testing platforms. All purchases are not refundable.
When the product you purchased is about to expire, we will send you notifications via email and will inform you within the module installed on your system. We invite you to renew in time before the expiration date since the module will stop working.
The price of our module is set to maintain exceptional quality standards therefore no discounts are provided. However we want to reward your loyalty offering discounts for subscriptions that are longer than 1 year.
Our operators answer to support tickets in business hours on a first come first served basis. If you need an answer urgently you can open a paid prioritary ticket that guarantee an answer within 12 hours also outside business hours. In case we can't provide you an answer within the defined terms, we will refund you.
Only in case of a real emergency you can send a ticket using the report emergency function. This allows you to move your ticket in the top of the list for free. We invite you to use this function only when it's strictly required and only if the problem is caused by a design flaw. Otherwise we will apply a fee equal to the cost of a priority ticket plus 5.00 €.
At the time of writing WHMCS 7.5 (Beta) adds support for the latest versions of PHP both 7.1 and 7.2. All our modules have been updated accordingly to be fully compatible with PHP 5.6, 7.0, 7.1 and 7.2.In order to upgrade to WHMCS 7.5 and use our updated modules you will need to ensure you are running Ioncube Loader version 10.1 or higher.On a side...
Over the past few months the problem of support ticket fragmentation made the answering process very difficult. The need for an integrative solution to overcome long waiting times led us to create a brand new way to handle feature requests, bug reporting and feedback. The new Laboratory section offers you all these possibilities and gives back to ...
While we were developing our new website that is entirely based on WHMCS, quite soon we realized that the lack of support for the creation of contents had to be addressed.The standard Announcements and Knowledgebase sections included in WHMCS are there unchanged since ages and from our experience this is the main reason why many start using an addi...
After several months of development we are proud to announce the launch of our newly redesigned website.
We hope you like the fresh new look and improved navigation that will allow you to find the information you need more quickly.
Our old website served us well over the past few years but technological breakthroughs also b...