Billing Extension Release 1.3.31
Changelog
| Type | Description |
|---|---|
New  |
Support for Service Level Agreement |
New |
Define your work time (days and hours) and weekends |
New |
Define holidays (one-time or recurring) observed by your company |
New |
Load predefined holidays for Italy, Spain, France, Germany, Poland in one click (feel free to send me the list of holidays observed in your country so that I can include it in the module) |
New |
Load predefined working times in one click (e.g. Mon-Fri 09:00-13:00 14:00-18:00) |
New |
Sell products to your clients that give them access to support under certain conditions |
New |
For every "support product" you can define a SLA: work time yes/no, always yes/no, guaranteed response time (in minutes) |
New |
Automatically send an email to all administrators when a ticket is going to expire soon according to the SLA of a given client |
New |
The "SLA email" for administrators is fully customizable from Email Templates |
New |
The "SLA email" is already set and inside of it you can find and use a lot of custom variables |
Changed |
The language file for the Spanish version of the module has been updated. Thanks to J.J. for providing the file (the new support page is not yet available in Spanish) |
Fixed |
"Invoice #" string appearing instead of "Credit note #" |
Upgrade instructions
| Steps | Description |
|---|---|
| 1 | This time the update is a bit "massive". Please backup your database and files even if there should be no problem |
| 2 | Run or import this query from PHPMyAdmin to your WHMCS database |
| 3 | If you are planning to enable SLA Support, visit the Support tab of your module and follow instructions |
