Ticket wait time, Premium & Emergency support

Ticket wait time, Premium & Emergency support

This project has been completed

Type

Feature Request

Status

Completed

Created By

Staff

Category

Mercury, General


We are going to implement in Mercury the same system we already use for our support tickets.




You will be able to provide Premium (paid) support, emergency tickets that clients can use to report you urgent issues. Moreover a system that based on your average response times, your working days, hours, breaks and holidays can determine the estimated wait times on tickets.

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