20 may 2018


General, Mercury

Customers who use our Lab explained us that they tend to think that no one is reading their requests. Obviously we read all their feature requests and bug reports in fact our Lab is full or projects directly inspirated by their contributions.

We think that the problem is that there are no follow-ups in the Lab. It would be way better with notifications. That's why we decided to implement a system that sends emails when:
  • Customer sends a request
  • Administrator is reading it
  • The request is approved and published in the Lab

This activity is completed

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