Before we start, it is important to talk about some rules that the module follows:
- Terminated affiliates don't get any reward
- Commissions to suspended affiliates are granted but set as Suspended
- Attribution models can be used simultaneously
- Cross-Affiliation is forbidden
Clicking on multiple Referral Links will not result in having multiple cookies and affiliation codes. Only the first link that has been clicked is valid untill its natural expiration. That's why this attribution model is named "First-Click".
You can customize when Commission Managershould ask customer to select their sales representative. Normally it's better to wait 7 days after the order has been completed but you can also choose to do it immediately as soon as the first payment has been received.
Generally you should always have this attribution model enabled since it serves many uses. For example it lets you handle situations where an affiliate promoted your business "offline". This way affiliates can claim their sales via ticket system or email and, once approved, they are awarded commission.
In order to avoid affiliates claiming sales made months or years earlier, retroactive pay comes to help. For example if you set retroactive pay to 7 days, Commission Manager at the moment of manually assigning a customer to the affiliate, awards commissions starting from 7 days ago to current date. New orders of course will work as normal. Alternatively you can also set this limit to zero. By doing that, the affiliate will not receive any commission for existing payments but only for new ones.
It is important to notice that manual attribution can't be used to override existing attributions since customers can't be simultaneously assigned to multiple affiliates.